Our Policies
A QUALITY BUSINESS
How do you know that you are getting the best service available?
Dysons takes great pride in its service standards for all its clients and has invested in its business to ensure that our customer service performance standards are consistently maintained at the highest level.
To support our customer service standards Dysons are proudly an International Standards Organisation (ISO) certified company having successfully achieved triple certification in 2023. This certification provides formal recognition of our management processes, ensures consistency across the businesses and drives efficiencies and continuous improvement and is the world’s most widely used indicator of best practice.
Our ISO certification includes the following areas of operation:
ISO 9001 – Quality Management System
Helps in consistently providing high quality customer service and continually improving customer satisfaction.
ISO 45001 – Safety Management System
Shows our commitment to providing a safe, interactive, and continuously improving environment for both staff as well as public.
ISO 14001 – Environment Management System
Provides a sound platform for Dysons to minimise our environmental footprint for our current and future generations.
Verification against ISO 55001 – Asset Management System
Ensures our assets including buses, workshop equipment, depots and offices are maintained at or above legal and OEM requirements.
Our certification sets the framework for ongoing improvement in everything that we do from customer service, safety, operational performance and how we work together across the business to deliver the best service for our customers.
