QUALITY POLICY
L.C. Dyson's Bus Services Pty Ltd (Dysons) is committed to providing high quality public and private bus and coach services that meet the needs of our customers and stakeholders while complying with all applicable regulatory and legal requirements.
Our quality objectives and targets are aligned with our company's goals and vision, ensuring our services are modern, innovative, sustainable, clean and smart. We strive to continuously improve our management system by emphasising the importance of customer satisfaction, employee engagement and process efficiency.
Dysons is dedicated to providing safe, reliable, and 'efficient transportation services for our customers. We are committed to maintaining an effective Quality Management System, certified to ISO 9001, to ensure we consistently deliver quality services that meet or exceed our customers' expectations.
Our Quality Policy is communicated, understood and implemented by all employees and stakeholders, with regular reviews to ensure its ongoing suitability and effectiveness. Dysons is committed to continuous improvement, and we welcome feedback from our customers, employees, and stakeholders to help us achieve our quality objectives. This Policy serves as a framework for setting and reviewing quality objectives and targets and is available to all interested parties upon request.
Our commitment to quality is evident in all aspects of our operations, from the maintenance of our fleet to the training and development of our employees. We believe our success is directly linked to the satisfaction of our customers, and we are committed to providing the highest level of service possible.
To achieve our quality objectives, we will:
• Continuously improve our Quality Management System to enhance our services' quality, reliability, and efficiency.
• Ensure that all our employees are trained, qualified, and competent to perform their duties.
• Develop and maintain strong relationships with our customers, stakeholders, and suppliers.
• Monitor and measure our performance against our quality objectives and targets to identify areas for improvement.
• Comply with all applicable legal and regulatory requirements relating to our services.
• Conduct regular reviews of our Quality Policy and objectives to ensure ongoing relevance and effectiveness.
Dysons is committed to providing high quality public and private bus and coach services that meet or exceed our customers' expectations. Our Quality Policy is an integral part of our business strategy, and we are committed to its ongoing implementation and improvement.